How do your customers rate your service?
It's no secret that customer reviews help improve customer confidence in buying online
At Boudoir Babe, we've found positive customer reviews have lead to an increase in referrals and repeat orders
Feedback from our customers revealed more than 40% felt product reviews influenced their decision to shop for gifts at BoudoirBabe.co.uk
I know everybody bangs on about the importance of keeping the customer sweet, to boost online sales, but customer feedback is key for successful online retailers.
Labels: online shopping
posted by The Editor at
Saturday, April 11, 2009
2 Comments:
Web reviews on your web store will increase sales & conversion
"A whopping 83% of consumers say product reviews influence their online purchasing decisions" - Source: Opinion Research Group, July 2008
Good post! Customer satisfaction with online retailers falls to lowest level since 2006
The worst performing areas are the speed of response to customer service enquiries and ease of access to online help, according to the latest e-Customer Service Index ...
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